Collection Outsourcing
Your entire collections function, run as a managed service
Some lenders need more than collections support on a portfolio — they need the entire function outsourced, run to their standards under a managed-service model. We stand up and operate a dedicated collections team as an extension of your business.
What we do
How it works
Scoping
We define the collections scope, SLAs, and reporting cadence with you.
Team Setup
A dedicated team is hired and trained specifically on your policies and product.
Go-Live
Operations transition with parallel monitoring to ensure quality from day one.
Ongoing Management
SLA dashboards, audits, and MIS keep the outsourced function accountable.
Eligibility Criteria
- An active portfolio requiring dedicated collections capacity
- Defined collections policy or willingness to co-develop one
- Volume sufficient to justify a dedicated managed team
Documents Required
- Collections policy and escalation matrix
- Portfolio data for team sizing and planning
- Existing dialer / CRM access details, if retained
- SLA and reporting requirements
Pricing
Priced as a managed-service retainer scaled to team size and portfolio volume.
Frequently Asked Questions
Who is typically eligible for our Collection Outsourcing service?
An active portfolio requiring dedicated collections capacity. Defined collections policy or willingness to co-develop one. Volume sufficient to justify a dedicated managed team.
What documents are required for Collection Outsourcing?
Typically: Collections policy and escalation matrix, Portfolio data for team sizing and planning, Existing dialer / CRM access details, if retained, SLA and reporting requirements.
How does pricing work for this engagement?
Priced as a managed-service retainer scaled to team size and portfolio volume.
Ideal for
- •Lenders wanting to fully outsource collections rather than manage it in-house
- •Businesses scaling collections volume faster than they can hire internally
- •Companies wanting collections run under strict SLA accountability
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Get Started with Collection Outsourcing
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